What can be done if user is not able to take SSO for Agile Controller Web Portal through ARCON Pam Web Browser.

What can be done if user is not able to take SSO for Agile Controller Web Portal through ARCON Pam Web Browser.

RCA : While accessing Agile controller through across it creates a tunnel between gateway and target server (Agile controller).

Tunnel is created using loop back IP, When the request is sent through loop back IP we are getting response with Actual IP  instead of loop back IP hence the request does not connect to server and it gives error connection time out.

Also we found that when we access URL, It get redirect from index page to controller which again redirect to another url.

Resolution : use DA tag